Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on www.elementalenergy.gt (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or digital services you view, which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.

We collect Device Information using the following technologies:

• Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

• Log files” track actions that occur on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• Web beacons”, “tags” and “pixels” are electronic files used to record information about how you navigate the Site.

• In addition, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, and payment information (including credit card numbers, email address, and telephone number).

• When we speak of “Personal Information” in this Privacy Policy, we are speaking of both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). In addition, we use this order information to:

Communicate with you;

Examine our orders for potential risk or fraud; and

When you are in line with the preferences you have shared with us, provide you with information or advertising related to our digital services.

We use the Device Information we collect to help us detect potential risks and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (for example, by generating analyses of how our customers navigate and interact with the Site, and to evaluate the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

Except as described in this Privacy Policy, ELEMENTAL ENERGY does not share your personal information with third parties.

We may share your personal information within our corporate group, including with our subsidiaries and divisions, all of which may use your information for the purposes described in this document.

We may share your personal information with service providers who perform services on our behalf. For example, we may hire other companies to handle payment processing, provide data storage, host websites, fulfill orders and shipments, assist in direct marketing, conduct audits, etc. These companies will be allowed to obtain only the personal information they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information would be transferred as one of the company’s business assets. We will notify you of such an occurrence as described in the “Changes to this Privacy Policy” section below.

We reserve the right to disclose your personal information if required by law, or if we believe in good faith that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property, or safety of our company, employees, customers, or the public.

DO NOT FOLLOW

Please note that we do not change our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions or wish to file a complaint, please contact us by e-mail at element_contacto@elementalenergy.gt or by mail using the details provided below:

ELEMENTAL ENERGY

12 calle 1-25 local 810, Edificio Géminis zona 10. Torre Norte. Guatemala

Phone: +1-888-686-5453